Retningslinjer for refusjon og kansellering

This policy explains how cancellation, withdrawal rights, and refunds work for the QR Hero service, provided by Etcetera Digital LLC, 30 N Gould St., Suite 2413, Sheridan, WY 82801, USA. It forms part of the QR Hero Terms of Service.

1. Try before you pay

The easiest way to avoid needing a refund is to test QR Hero first: free plan features and any trial included with your plan let you evaluate the Service before committing to a paid subscription.

2. Cancelling your subscription

You can cancel at any time from your account settings - no email or phone call required. When you cancel:

• your plan remains active until the end of the billing period you have already paid for;
• it does not renew after that;
• your codes stop resolving when the paid period (or your downgraded plan’s limits) no longer covers them, so export anything you need and update printed materials before they go offline.

Downgrades to a cheaper plan take effect at the next renewal.

3. Refunds

Paid plans are billed in advance, monthly or annually. Except as described in this policy or required by applicable law, fees are non-refundable and unused portions of a billing period are not refunded or credited when you cancel mid-period.

We will refund you in full where:

• we terminate your account without cause;
• you cancel because we made a change that materially reduces the core functionality of your paid plan and you cancel within 30 days of the change;
• a duplicate payment or clear billing error occurred.

If something went wrong that isn’t covered above, contact support@qrhero.com - we would rather fix a legitimate problem than argue about it.

4. EU and UK consumers: 14-day withdrawal right

If you are a consumer in the European Union, European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase without giving a reason.

When you subscribe, you ask us to start providing the Service immediately rather than waiting out the 14-day period. If you withdraw within 14 days of your first purchase, we will refund the amount you paid, less a proportionate amount for the period during which the Service was provided before you told us you were withdrawing, as permitted by Directive 2011/83/EU and the corresponding UK rules.

To withdraw, email hello@qrhero.com within the 14-day period with a clear statement that you withdraw from the contract (you may use the model withdrawal form prescribed by your local law, but it is not required). This withdrawal right applies to your first purchase of a subscription, not to renewals, which you can avoid by cancelling before the renewal date.

This section does not apply to business customers.

5. Prepaid wallet credits

Prepaid credits in your QR Hero wallet fund overages and optional services. Credits do not expire while your account is active, but they are non-refundable except where required by law or where we close your account without cause, in which case we refund the unused balance.

6. Overage and usage charges

Charges for usage already consumed (for example pay-per-use overages) are non-refundable.

7. How refunds are paid

Approved refunds are issued to the original payment method, normally within 5–10 business days of approval. Where taxes were charged, refunds include the corresponding tax amount.

8. Chargebacks

If you dispute a charge with your card issuer instead of contacting us first, we may suspend the account concerned while the dispute is investigated. Please give us the chance to resolve billing issues directly - it is faster for everyone.

9. Contact

Etcetera Digital LLC 30 N Gould St., Suite 2413 Sheridan, WY 82801, USA

Billing questions: support@qrhero.com General: hello@qrhero.com